We emphasize the effectiveness of tax policy tools in supply-side structural reform for promoting innovation-driven, inclusive growth, as well as the benefits of tax certainty to promote investment and trade and to continue working on the issues of pro-growth tax policies and tax certainty.

Digital transformation can significantly improve the lives of tax administrators and taxpayers. For administrators, working with new technology increases their motivation, makes them more productive and optimizes operations and spend

We emphasize the effectiveness of tax policy tools in supply-side structural reform for promoting innovation-driven, inclusive growth, as well as the benefits of tax certainty to promote investment and trade and to continue working on the issues of pro-growth tax policies and tax certainty.

Digital transformation can significantly improve the lives of tax administrators and taxpayers. For administrators, working with new technology increases their motivation, makes them more productive and optimizes operations and spending. For taxpayers, it enhances the number and types of taxpayer services, engaging citizens in new ways and leaving them more satisfied with their overall experience. There are four pillars of digital transformation:

Engage your taxpayers

Taxpayers expect new levels of access and connectivity with tax administrations. Personalized interactions can help build loyal relationships, as can the following requirements:

• Simplicity. Simplifying tax services for taxpayers means fewer interactions, simpler forms and processes and faster response times to requests. In addition, administrations gain a better understanding of taxpayers.

 • Transparency. Taxpayers are more likely to voluntarily comply when tax administrations establish systems regarded as both honest and fair.

 • Data management. Taxpayers want assurances that their tax administrations handle their information with the right level of privacy, security and protection to build trust.

Our technology is a tool that can enable the vision of the modern tax administration cutting costs, minimizing tax fraud, empowering employees to deliver new higher value services to taxpayers and giving insights on the current status and future evolution of the economy and society. A sustainable tax technology infrastructure benefits tax administrations as well as taxpayers:

• securing efficient tax compliance,
•  increasing taxpayer satisfaction
• voluntary compliance.

To achieve this requires a proper holistic vision and strategy with a clear implementation plan and a proper monitoring system in place. Managing technological change is about getting internal and external stakeholders onboard by being transparent on developments, whether they are successful or not